Consultant CMDB & ITSM Expertise

Andre Bal

ServiceNow ITSM and CMDB expert

Starting off (by coincidence) in IT in 1985 at dutch bank (Postbank) as a Printer machine operator, growing into a technical application manager on MVS Mainframes I started various AMBI education modules, since no IT related educations other than those existed at that time. After a couple of years I joined ABN bank where my first major project to fully automate integration testing for the merger with AMRO bank.

After 4 years I wanted to change my working environment and I joined Nissan Motor Part Center (and later Nissan Europe. I worked there for about 11 years and had the oppurtunity to have almost all IT management roles, running loads of projects among which the transfer of our Amsterdam based European Datacenter to Sunderland in the UK. My last big project here was to run the Nissan European Year 2000 project which was concluded very succesfully. During my time at Nissan I learned a great deal about Japaneese culture for which I am still gratefull up to today.

I was asked by a headhunter to join Randstad in the IT managementteam, becoming responsible for all projects (approx 33mln a year). After running loads of projects with some 15 Projectleaders and project managers I wanted some change, and also Randstad was changing. I created the Service Delivery department which was is charge of delivering the services to the business and also responsible for several outsource contracts with the larger vendors. IT was during this time, my ITSM and CMDB focus became eminent. How do you want to manage your IT without proper ITSM / CMDB solutions. Pretty soon I became an expert in this field when I implemented ServiceNow at Randstad and I setup a high quality CMDB. This proved to save Randstad significant money, but also this CMDB facilitated a lot of very important projects (like Outsourcing). Having setup Service Management for IT, I was requested to also set this up for HR and Facilities as a program manager.

Unfortunately after some changes in the IT management, the commitment to this program dropped and I seeked another challenge.

The Big challenge was to establish my own company and work as a fully independent professional for my customers.

As soon a my network heard about this I got overloaded with work at various companies, to help them with ServiceNow implementations and also setting up a reliable CMDB.

Here a list of some companies:

• KPN (Telecom provider)
• Enexis (Energy supplier)
• GrandVision (optics)
• Rotterdam harbour
• AbnAmro (Bank)
• Sanquin (Healthcare)
• Dutch National Bank (DNB)

curriculum vitae